Return and Refund

Last updated: [27 JUNE 2026]

At Aamghar, we source and deliver fresh, farm-direct produce the same day it's ordered. Because our products are perishable by nature, our return and refund process is designed around freshness and speed, not traditional retail returns.

1. Quality Guarantee

We personally inspect every order before it leaves for delivery. If something isn't right when it reaches you, we want to know — and we'll make it right.

2. Eligibility for Replacement or Refund

You may request a replacement or refund if:

  • The product received is damaged, spoiled, or not fresh on arrival
  • You received the wrong item or an incorrect quantity
  • The product is missing from your delivered order
  • The item received does not match what was ordered (e.g. wrong variant)

Not eligible for replacement/refund:

  • Change of mind after delivery (we deal in fresh produce — once delivered and accepted in good condition, we can't take it back)
  • Issues reported beyond the same-day window (see Section 3)
  • Damage caused after delivery due to improper storage at your end
  • Minor natural variation in size, shape, or color of fresh produce (this is normal for farm-direct fruits and vegetables, not a defect)

3. Reporting Window

Since we deliver same-day and deal in perishable goods, all issues must be reported on the same day the order is delivered. This lets us verify the concern quickly and act on it while it's still fresh in everyone's memory — and while a replacement can still reach you that day if needed.

We're unable to process replacement or refund requests raised after the day of delivery.

4. How to Report an Issue

  1. Contact us on WhatsApp at [+916390454937] the same day you receive your order
  2. Share your order number and a clear photo of the issue (damaged item, wrong item, shortage, etc.)
  3. Our team will review and respond within a few moments

Photo evidence helps us resolve your request faster and without back-and-forth.

5. Resolution: Your Choice

Once your issue is verified, you can choose how you'd like it resolved:

  • Replacement — we'll arrange for a replacement item to be delivered, subject to availability and same-day delivery slots
  • Refund — processed back to your original payment method

We aim to resolve verified issues as quickly as possible, typically within the same day for replacements.

6. Refund Timelines

If you choose a refund:

  • Approved refunds are initiated within 24–48 hours of verification
  • Funds typically reflect in your original payment method within 5–7 business days, depending on your bank or payment provider

7. Order Cancellations

Cancellation requests are evaluated on a case-by-case basis depending on how far your order has progressed (e.g. whether it's already been packed or dispatched for delivery). If you need to cancel, contact us as soon as possible at [+916390454937] and our team will let you know if it's still possible.

8. Non-Returnable Categories

Given the nature of our products, the following are not eligible for return once delivered and accepted in good condition:

  • Fresh fruits and vegetables (unless damaged/spoiled on arrival)
  • Cut, packed, or perishable items (e.g. mango pulp, packed produce)

9. Contact Us

For any questions about this policy or to report an issue with your order:

WhatsApp: [=916390454937] Email: [support@aamghar.com] Hours: [9am to 12pm]

Aamghar reserves the right to update this policy at any time. Changes will be reflected on this page.